Thank you for choosing VertexProduct for your cutting-edge ceiling designs and architectural elements. We’re committed to delivering your products with the highest quality and efficiency. Please review our shipping policy for a smooth experience.


Shipping Destinations

We currently ship to locations within the United States and select international destinations. If you are located outside of our service areas, please contact our customer service team at [VERTEXPRODUCTSSALES@GMAIL.COM] for assistance.

Shipping Methods and Delivery Times

  • Standard Shipping: Typically delivered within 7-10 business days.
  • Expedited Shipping: Typically delivered within 3-5 business days.
  • Overnight Shipping: Next business day delivery, available for orders placed before 12:00 PM (EST).

Please note that delivery times are estimates and may vary based on your location, product availability, and external factors such as weather or carrier delays.

Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of your order. The final shipping cost will be displayed at checkout.

Processing Time: –

Orders are processed within 1-2 business days from the time of purchase. During peak periods or for custom orders, processing may take a bit longer. We will notify you if there are any delays.

Order Tracking: – Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your shipment through the carrier’s website.

Shipping Damage and Issues: –Please inspect your products upon delivery. If you notice any damage or discrepancies, contact us within 48 hours of receipt at [VERTEXPRODUCTSSALES@GMAIL.COM]. Provide your order number and photos of the damaged items to expedite the resolution process.
Returns and Exchanges

For information on returns and exchanges, please refer to our [Return Policy] page. Note that custom or made-to-order items may be subject to different return policies.

International Orders: – For international orders, please be aware of the following:

Customs Duties and Taxes: International orders may be subject to import duties and taxes. These charges are the responsibility of the recipient.
Shipping Time: International shipping times vary based on destination and customs processing.

Contact Us: – If you have any questions or need assistance with your order, please contact our customer service team at VERTEXPRODUCTSSALES@GMAIL.COM or +91 7680021123. We’re here to help!